Privacy policy

Privacy Policy – Furbie.in

Last updated: October 28, 2026

At Furbie.in , we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have when you visit www.furbie.in, browse our products, place an order, contact us, or otherwise use our services.

Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to sell to you. By using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires your consent for a particular use of your personal information, we will ask for that consent before proceeding.

This policy is written to comply with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (together with its rules, as they come into force).

1. Personal Information We Collect

A. Information you provide to us

  • Contact information: name, email address, mobile number (including WhatsApp number), billing address and shipping address.
  • Order information: products purchased, order number, order history, delivery preferences, cancellations, returns and refund requests.
  • Payment information: payment status, transaction reference, and payment method type (for example UPI, card, net banking or Cash on Delivery). We do not store your full card number, CVV, UPI PIN or net banking credentials. Payments are processed by the relevant payment provider.
  • Customer support information: messages, photos, enquiries, reviews, feedback and any other information you choose to send us.
  • Marketing preferences: your choices about promotional emails, SMS, WhatsApp messages and other communications.

Please do not send passwords, card details, OTPs or other sensitive information to us through email, WhatsApp or social media messages.

B. Information collected automatically

When you visit Furbie.in, information may be collected automatically through Shopify, your browser, cookies, pixels and similar technologies, including:

  • IP address and approximate location derived from it
  • Browser type, device type and operating system
  • Pages and products viewed, links clicked, search terms used
  • Referring website or advertisement you came from
  • Add-to-cart, checkout and purchase activity
  • Technical information used to keep the website secure and working properly

C. Information from service providers

We may receive information from payment gateways, courier and fulfilment partners, analytics tools and advertising platforms that help us operate the store, for example delivery status, payment confirmation and aggregated campaign performance data.

2. How We Use Your Personal Information

We use personal information only for legitimate business purposes, including:

  • Order processing: confirming orders, verifying and processing payments, arranging delivery, and handling cancellations, returns and refunds.
  • Order updates and support: sending order confirmations, shipping and delivery updates, and responding to your questions and complaints.
  • Delivery and fulfilment: sharing necessary details with courier and fulfilment partners so your order reaches you.
  • Order verification: contacting you by phone, SMS or WhatsApp to confirm an order or delivery address, particularly for Cash on Delivery orders.
  • Website improvement: understanding how visitors use the site so we can improve product pages, navigation and performance.
  • Marketing and advertising: sending promotional messages and showing relevant advertisements on platforms such as Facebook and Instagram, where permitted by law and subject to your consent and preferences.
  • Security and fraud prevention: detecting suspicious or fake orders, preventing misuse, and protecting our customers and business.
  • Legal compliance: maintaining business and tax records and responding to lawful requests from authorities.

We do not use your personal information for purposes that are incompatible with those described here unless permitted by law or with your consent.

3. How We Share Your Personal Information

We do not sell your personal information. We share it only as needed to run our business, with the following categories of recipients:

A. Shopify

Our store is hosted on Shopify, which processes information to provide its platform, checkout, security and related services. See the Shopify Privacy Policy.

B. Payment providers

We share necessary transaction and order information with payment gateways, banks and other payment service providers to process payments, verify transactions, prevent fraud and manage refunds. Their handling of your data is also subject to their own privacy policies.

C. Fulfilment and delivery partners

We work with suppliers, fulfilment services and courier companies, including Dropdash where used for an order. We share your name, phone number, delivery address and order details so your products can be packed, shipped and delivered, and so delivery support can reach you. These partners may handle your information under their own terms and privacy practices.

D. Advertising and analytics providers

We use, or may use, tools such as the Meta (Facebook) Pixel, Meta Conversions API, Google Analytics and similar services. These tools may receive information about your device and activity on our store, such as pages viewed, products viewed, add-to-cart and purchase events, and, where you have provided them at checkout, hashed or encrypted contact details like email address or phone number. This helps us measure advertising performance, understand customer behaviour and show relevant ads. These providers may use the information in line with their own privacy policies. See the Meta Privacy Policy and the Google Privacy Policy.

Where required by law, we will obtain your consent before activating non-essential tracking technologies.

We may disclose information where reasonably necessary to comply with law, respond to valid legal requests from competent authorities, investigate fraud, protect our rights, or in connection with a merger, sale or transfer of our business. We may also share information when you direct us to or give us your consent.

4. Cookies and Tracking Technologies

We use cookies, pixels and similar technologies for essential site functions and, where enabled, analytics and advertising. They help us to:

  • Keep items in your shopping cart and keep you signed in
  • Remember your preferences
  • Understand website traffic and performance
  • Measure how well our advertising campaigns work
  • Show you relevant ads on other platforms (for example, Facebook and Instagram)

You can manage cookies through your browser settings and, where available, our cookie banner. Blocking certain cookies may affect the cart, checkout or other features. You can also manage ad personalisation directly in your Facebook and Instagram ad preferences and Google Ads settings.

5. Marketing Communications

With your consent, we may send promotional emails, SMS or WhatsApp messages about new products, offers and store updates. You can opt out of emails by clicking the unsubscribe link, and of other channels by replying STOP or contacting us using the details below.

Opting out of marketing will not stop essential transactional messages such as order confirmations, delivery updates and important notices about your purchase.

6. Data Retention and Security

We keep personal information only for as long as reasonably necessary for the purposes in this policy, including fulfilling orders, providing support, resolving disputes, preventing fraud, and meeting legal, tax and accounting requirements. Once information is no longer needed, we delete or anonymise it.

We use reasonable technical, organisational and administrative safeguards to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security. If a personal data breach occurs, we will take appropriate steps as required by applicable law, including notifying affected persons and authorities where required.

7. Your Rights and Choices

Subject to applicable law, you may have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request erasure of your personal data, subject to legal and recordkeeping obligations
  • Withdraw consent at any time where processing is based on consent
  • Opt out of promotional communications
  • Nominate another person to exercise your rights in the event of your death or incapacity
  • Raise a grievance about how your data is handled

To exercise any of these rights, contact us using the details in Section 12. We may need to verify your identity before acting on a request. We will respond within a reasonable time and in line with applicable law, and we will explain if a request cannot be fulfilled.

Withdrawing consent does not affect processing carried out lawfully before withdrawal, and may limit our ability to provide certain services where the data is necessary to fulfil your order.

8. International Data Transfers

Some of our service providers, including Shopify, Meta and Google, may process or store information in countries outside India. Where personal information is transferred internationally, we take steps required by applicable law and our service agreements. Privacy protections in other countries may differ from those in India.

9. Third-Party Websites

Our website may link to third-party websites, payment pages, social media platforms and other services. These are operated independently and have their own privacy policies. We are not responsible for their content or privacy practices, and we encourage you to read their policies before sharing personal information.

10. Children’s Privacy

Furbie.in is intended for a general shopping audience and is not directed at children under 18. We do not knowingly collect personal information from children without verifiable consent of a parent or lawful guardian, and we do not track or target advertising at children. If you believe a child has provided us with personal information, please contact us and we will review and take appropriate action, including deletion.

11. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our business, website features, service providers, data practices or legal requirements. The revised version will be posted on this page with an updated “Last updated” date. Where required by law, we will give additional notice or seek consent for material changes. Please review this page periodically.

12. Contact Us and Grievance Officer

For questions about this policy, to exercise your privacy rights, or to raise a grievance:

Store name: Furbie.in

Website: www.furbie.in

Grievance / Privacy contact: [Add full name]

Email: millionairemotive2002@gmail.com (use the subject line “Privacy Request”)

Business address: MGR Nagar, Tiruvallur, Tamil Nadu – 602001, India

We will acknowledge your request promptly and aim to resolve it within a reasonable time in accordance with applicable law.

Furbie.in – Your privacy matters to us.